Challenge
Dr Chong Clinic, Malaysia's first listed aesthetic clinic group with 20+ branches nationwide, receives a high volume of daily patient enquiries — appointment bookings, treatment consultations, promotion questions and after-hours messages, across multiple channels. With locations operating simultaneously, clinic coordinators were stretched thin handling repetitive queries, leading to slow response times and missed leads.
Solution
Agmo built and deployed a custom AI-powered omnichannel chatbot for Dr Chong Clinic that:
- Handles appointment bookings, rescheduling and confirmations automatically across all branches.
- Responds to treatment enquiries and promotion questions 24/7, including after clinic hours.
- Manages inbound leads from paid ad campaigns, qualifying and routing them instantly.
Results
- +70% faster response time
- +65% appointment conversion rate
- +48% staff productivity