How can we improve MySejahtera App?

As the Covid Pandemic hit us last year, technology wants to catch this virus trend, to find a solution, and track down all the virus places or people. In Malaysia, mySejahtera app has become one of the daily use apps, waking up every morning to check the vaccine status, and checking the zone status before going to the grocery store every afternoon; When you arrive at a place, you need to check-in, otherwise you will be stuck at the building entry

As we can see, the mySejahtera application was built in a very short time. Before it was widely used, other applications like mySelangkah did similar work to track users’ daily journeys.

img from freemalaysiatoday

This application is still easy to use, and the information you want is clearly enough. However, it is better to pay more attention to the main action and only pay attention to the secondary action.

• In this blog, we will share some ideas about improving the application. Content with the following structure:

  • Grab some opinion from audience
  • Analyse current app & provide some design suggestion
  • Conclusion

• Before talking about the prototype, we have asked some of our friends and families about their experience of using this application. Here are some opinions we have collected from them:

  • Mainly use the app for check-in the location, vaccination registration, and vaccination appointment status check.
  • The other function like ‘Statistics’ tab is not frequent used because there is a lot information being shared in social media platforms or news platforms.
  • Hard to notice the latest update for vaccination appointment.
  • For people with poor eyesight, it is difficult to view the  “check in” page, because we noticed that some elderly people need a little while to find the check-in button, and they can only click and check-in.

• From the “mini-interview” section, we try to gain more insights and understand the current application structure. Here are some comments provided by us:

  • There is a lot of information on the homepage. For some older generations, it may be difficult to use it, because they need sometime to perform the action
  • The main function is not “main” enough to make people visible.
  • We like that every time reopen the application, the application will lead us to the check-in page. But we found it difficult to find the check-in button because the color is same as the background color on it.
  • There are too many layers, and some important information is too hidden, such as COVID-19 hotline number, which is put under more button, and extra resources.
  • Vaccine status is not reflected in the app, so people can’t see this important information in the first layer of the app.
  • Everything that you don’t understand just goes to the help desk.

So, here come with our proposing idea, the sturcutre will be as stated below:

1. Homescreen redesign
2. Minimise check in flow
3. Notification design propose

First: Homescreen redesign

In order to target a wider range of users by using MySejahtera application, the home screen needs to be simple, clear and easily used.

We suggest reorganizing it directly, which is the action we see or use every day, or sometimes if you have an emergency, it provides users with clear action to perform.

• Feature proposed:

  • Use shaking gesture to update the covid status, which can prevent a large group of users from standing in the queue looking for refresh button
  • Covid status at the main page, so users does not need to scroll or click to another page to find this information.
  • Important action button, such as show QR, vaccination cert, check in history and contact KKM, are obvious at the first layer of the application.
    • We found that users have to report their covid cases, and they need to go through the help desk function. This function is too hidden, as most of the users don’t know if they didn’t google online.
  • Bottom menu become one action button, just focus one action, that considered one of our daily task, and user will not afraid of click wrong tab, they can perform this task with ease

Second: Minimise check-in flow

To provide a clear understanding, here are scenario and application flows that we assume will be executed by most users.

• Scenario 1:

  • When users go into a mall or places, they are required to show the COVID status and Vaccination Certificate to the doorman. After that, scan the QR and measure the temperature.

• Current in-app check-in flow:

  • When we reopen the application, we are redirected to the check-in page.
  • The doorman will check your covid status and vaccination.
  • Or required you to open into profile tab to see the Covid Status and scroll to the bottom to show the Vaccination Certificate
    • This process is not well thought out, because some people who are not familiar with the application will spend some time finding the page or information.

Propose idea: minimise the action of clicking too much pages

Third: Notification Design Propose

• • It is so sad. Up to now, we haven’t updated this function in MySejahtera.
  • We noticed that the “things to do” can be merged on the notification page because it informs user to update some information, or we can remind users to update the application to the latest version.
  • Instead of letting MySejahtera app as a content gathering platform (now it looks more like this role lo), we want to make it more “actionable” and motivated.

Conclusion

We put forward some suggestions to improve the application experience. A great deal of improvement is needed to develop and provide better service for the country to fight this COVID pandemic

There, we actually have many case studies that can be followed, learned and adapted to our countries. Like our neighbor Singapore, it is also one of the countries providing a comprehensive contact tracking system, just to prevent another outbreak and try to make the residents live peacefully. They use token or group sign-in system, just to let users sign in without waiting in line or spending too much time.

Last but not least, we hope that Malaysia can tide over this difficulty. Please feel free to contact us to share your views on design. Take care.